I had a large hump in my roof and Bobby came out the same day I called to look at it including crawl up in the attic to find the chimney stack had disintegrated and was warping the roof deck. From that point on the communication was frequent with Phillip taking over as project manager and included using an HVAC contractor to replace the chimney stack. During our many informative discussions I learned my 30 year old roof deck was below current code so I added replacing all the decking at the last minute and no problem. The whole job took two days and everything was itemized on the invoice. I have a folder with printouts from all the email communication including cost estimates, progression to project day updates and follow up email. I already recommended Buccos to a friend.